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Hi, I’m Racheal. English is my first language, and I have strong communication and relationship-building skills. I started my career in customer support and grew into a customer support manager, so I’m very comfortable talking with people from different backgrounds, listening patiently, and helping them feel at ease. I would love to be a language buddy because I enjoy meeting new people and helping them practice English in a relaxed, encouraging way. I can help with everyday conversation, pronunciation, confidence, and even professional or customer-service English. I’m friendly, reliable, and easy to talk to, and I’m happy to adapt to whatever the learner wants to focus on.

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Customer Support Lead
Castlefield Global Services | January 2023 – Present

Communicate clearly and confidently in English every day across email, chat, and phone.

Coach and support a team of 20+ representatives, helping them improve their communication, confidence, and customer interactions.

Create and deliver training programs that break complex information into simple, easy-to-understand steps.

Maintain a 95% customer satisfaction rating by listening patiently, asking helpful questions, and adapting to each person’s needs.

Build positive relationships with people from different backgrounds and communication styles.

Work with product, operations, and IT teams to solve problems and explain solutions in a clear, friendly way.

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